Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.
Manage and optimize the PAR OPS back-office system for multiple restaurant clients.
Serve as a strategic advisor, analyzing system usage and recommending best practices.
Work in a multi-channel support environment handling tickets, email, phone, and virtual meetings.
PAR Technology Corporation is a leader in restaurant technology, providing comprehensive software and hardware solutions for over 100,000 restaurants in more than 110 countries. They have a collaborative culture, embracing a 'Better Together' ethos with a focus on innovation and customer success.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.